Shipping & Returns

Placing Orders

All prices listed on the Bezerk RC web site are in Australian Dollars unless otherwise stated and may be subject to change without notice. Customers will be notified of any price increase prior to their items being dispatched.

We accept PAYPAL for payment of goods, no item will be delivered prior to the payment being made in full. This includes International orders.

Parcel Delivery.

Bezerk RC delivers to valid postal addresses within Australia and overseas.
Bezerk RC will use primarily Australia Post. In most circumstances tracking will not be available for delivery unless you choose EXPRESS post locally or request it for International.

Bezerk RC make EVERYTHING to order, there is NO stock of parts. This enables Bezerk RC to make what you want, when you want it. Bezerk RC does everything to keep a reasonable supply of carbon in stock, should this not be the case for your order you wil be notified promptly
Delivery time is dependent upon the product(s) ordered, the destination and current workload. Usually this is within 2-5 days within Australia and 10 to 21 days International. However, delays do occur via any chosen postage or freight method and is beyond the control of Bezerk RC .

Refunds

Customer satisfaction is our number one concern.
Bezerk RC will accept returns under the circumstances detailed below as long as customers first obtain authorization and return instructions from Bezerk RC, preferably by e-mailing SALES .

Not what you expected?

If a customer receives shipment of a product purchased from Bezerk RC and finds that it will not meet their expectations, the customer is entitled to return this item for credit or replacement within 7 days as long as it is unused, unopened and with its original packaging intact and in re-salable condition (at the descression of Bezerk RC). Exceptions to this is if the customer no longer requires this item then we are not obliged to accept a return under any circumstance. Authorization must be obtained and goods must be returned at the customers expense.

Damaged goods?

If a customer receives shipment of a product purchased from Bezerk RC and it is initially found to be damaged in transit in any way, Bezerk RC cannot be held responsible. With this in mind we offer shipping insurance at a minimal cost to guard against this and it is recommended that this be taken as an option when ordering.

Damaged or missing parts?

If a customer receives shipment of a product purchased from Bezerk RC and it is found to have a damaged or missing part or component, Bezerk RC will replace this part or component, but contact must be made within 7 days of delivery receipt. Bezerk RC will reimburse a customer for the return delivery as long as authorization has been granted.

Product failure?

If a customer experiences a malfunction with a product purchased from Bezerk RC that initially appeared OK, its replacement is subject to a reasonable contact with Bezerk RC. Bezerk RC will endeavor to help our customers as much as reasonably possible to replace faulty items.

How to get in contact.

We are contactable by the following avenues.

Email   bezerk.paul@gmail.com 

Phone INTERNATIONAL 61 3 402 340 330 During Business hours AEST


Snail Mail : 1/34 Kingston St, Ferntree Gully, Vic 3156 , Australia.
Shop address : 69 Mountain Gate Drive, Ferntree Gully, VIC 3156. Visits to the Shop by APPOINTMENT ONLY